We have a 7-day return policy, which means you have 48 hours after receiving your item to request a return.
Return can be made under wrong product delivery, manufacturing defect, defective product delivered, and physical damage.
In order to get a refund for any kind of defects, make sure you make a video of the received product while opening the packet and within 48 hours of the delivery.
For eg. If you claim that your shipment was opened while in the shipped state or you receive a broken product, defective item, or open packet, you need to make a video while receiving the packet from the deliveryman and while you are opening the packet so that we can show/claim/prove it to the courier company or the vendor for the loss you have suffered.
In case you are unable to make a video while receiving the packet or while opening the packet, it becomes very difficult to judge when and where the product has been mishandled. (Can be a manufacturer who sent the defective product or the courier company mishandled the package or maybe the customer who received the packet properly and mishandled the product at their own end).
So, Without video, under any circumstances, voguevally will not attend/entertain any kind of return requests.
In case you provided an Incorrect number or address or your no remains switched off and the product was returned. The amount that shall be refunded to you shall be Rs. 140 less from your total amount. As the shipping charges for sending and receiving the parcel shall be borne by you.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at voguevally@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at voguevally@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
